Terms & Conditions
Strive Cleaning
1. Introduction
These Terms and Conditions govern the services provided by Strive Cleaning to the client. By booking or using our cleaning services, you agree to be bound by these Terms.
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2. Services Provided
We offer residential and/or commercial cleaning services, including but not limited to:
Regular/recurring cleaning
Deep cleaning
Commercial Cleaning
All services will be provided as outlined during the booking process or as agreed upon in writing.
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3. Bookings and Cancellations
Appointments must be scheduled in advance.
A minimum of 48 hours notice is required for cancellations or rescheduling.
Cancellations with less than 48 hours will lose their deposit
4. Access to Property
It is the Client’s responsibility to provide access to the property on the scheduled cleaning date. We will attempt to contact you in the first instance, if we are unable to and there is failure to provide access this will result as a cancellation and therefore be charged the full service fee.
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5. Pricing and Payments
Prices are based on the size, condition, and specific needs of the space.
Quotes are estimates and may be adjusted after the initial visit.
Payment Terms: A non refundable deposit is required to secure the booking which will come of the price of the clean on the day
Payment options are flexible
You can pay by cash, tap your card (EFTPOS available if you’re home), or via invoice. Please just let me know what works best for you
All payments are required either prior to the clean or at the commencement of the service, regardless of the chosen payment method.
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6. Satisfaction Guarantee
If you are not satisfied with the service, please contact us within 24 hours of the cleaning. We will make every effort to resolve the issue, including re-cleaning the affected area at no additional cost (at our discretion).
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7. Damage and Liability
We take reasonable care during all services. However, we are not liable for pre-existing damages, normal wear and tear, or fragile items not disclosed before service.
Clients are responsible for securing or removing valuable, delicate, or irreplaceable items prior to cleaning.
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8. Health and Safety
Our staff are trained in safe cleaning practices and use appropriate personal protective equipment.
The Client must notify us of any health risks or hazardous conditions on the property prior to the service.
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9. Right to Refuse Service
We reserve the right to refuse or stop service if:
The environment is unsafe
There is verbal or physical abuse
Conditions exceed the scope of the original booking without prior notice
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10. Changes to Terms & Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions